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199 Knightsbridge

Consulting to 199 Knightsbridge, Forefront provide support and overseeing the introduction of the Front of House Service Excellence - A New Era project by taking the current service from 4* to a 6* service. We started with PRISM profiling of the entire team, combined with Team Building Sessions and workshops.   We ran brainstorming sessions to determing what we believed excellence to look like along with the 6* Journey to Empowerment, Accountability and Responsibility. We recreated the brand identoty, introducing new performance measurements along with a new Uniform, PR and branding.
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